Refund Policy

All Sales Are Final

Please review the plan details, what's included, and the price carefully before completing your purchase. If you have questions about whether a Pathley recruiting plan is right for you, contact us at support@pathley.ai before you buy — we're happy to help you decide.

Why We Don't Offer Refunds

Unlike a physical product, a personalized recruiting plan can't be returned. The moment your plan is built, the research, analysis, and review work has been performed and the full value of the product has been delivered. This is standard practice for custom digital deliverables, and our one-time pricing reflects it — there's no subscription to cancel and no recurring charge to worry about.

If Something Is Wrong With Your Plan

While we don't offer refunds, we stand behind the quality of every plan. If your delivered plan contains a material error caused by us — for example, analysis based on the wrong sport, position, or graduation year despite accurate intake information from you — we will make it right:

• Contact us at support@pathley.ai within 7 days of delivery;
• Tell us which section contains the error and what's incorrect;
• We will correct and redeliver the affected sections at no charge, typically within 48 hours.

This correction guarantee applies to errors on our side. It does not cover inaccuracies resulting from incomplete or incorrect intake information you provided, changes in your athletic profile after purchase, or disagreement with the fit assessments and recommendations themselves.

Delivery Issues

Plans are delivered by email, typically within 24 hours of receiving your completed intake information. If your plan hasn't arrived within 48 hours:

• Check your spam and junk folders first — automated delivery emails occasionally land there;
• Confirm the email address you provided at checkout was correct;
• Contact us at support@pathley.ai and we will resend your plan or resolve the delivery issue promptly.

A delivery delay or email issue does not qualify a purchase for a refund — we will always ensure you receive the plan you paid for.

Duplicate Charges

If you were accidentally charged more than once for the same plan, contact us with your order details and we will refund the duplicate charge in full. This is the one exception to our no-refund policy, and it only applies to verified duplicate payments for a single order.

Chargebacks

If you believe there's a problem with your order, please contact us before disputing the charge with your bank or card issuer. We respond quickly and can almost always resolve issues faster than the chargeback process. Chargebacks filed on delivered plans will be contested with delivery records and this policy.

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Questions

For anything related to your order, contact support@pathley.ai. See also our Terms of Service and Privacy Policy.